Questions and answers

Refund

• Why have I been charged multiple times for a ferry trip?

PayZapp

• What is PayZapp
• How does payment with PayZapp work?
• PayZapp for commuter agreements

Questions about my trip

• Delays
• Can I take a motorcycle with BORNHOLMSLINJEN?
• Other
• Is there a shop on board?
• May I bring pets on board?
• Is there a direct bus or train between Rønne and Copenhagen?

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Lost and found

• Enquire about lost property

Complaints and suggestions for improvements

• Complaints
• Suggestions for improvement

Order/Change

• How do I change the number of passengers in the car?
• Children and BORNHOLMSLINJEN
• How do I book a senior citizen ticket?
• How do I book a berth or cabin on BORNHOLMSLINJEN, and what does it cost?
• What does a ticket on BORNHOLMSLINJEN cost?
• What is a return ticket?

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Cancellation and refund

• Double booking