If you accidentally double-book (purchase two identical tickets for the same departure), you can have one of the tickets refunded by writing to customer service.
The refund is subject to the following conditions:
Both tickets are for the same departure (date and time)
Both tickets are in the same name
If a vehicle has been booked, the license plate number must be identical on both tickets
If there is a price difference between the two tickets, the most recently purchased ticket will be refunded.
Once we have processed your request, you will keep one of the bookings and can continue your journey with it. The other ticket will be refunded to the payment card used for the purchase.
If you are unsure which booking remains or which ticket will be refunded, we will be happy to help you when you contact us