If you accidentally double-book (purchase two identical tickets for the same departure), you can have one of the tickets refunded by writing to customer service.
The refund is subject to the following conditions:
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Both tickets are for the same departure (date and time)
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Both tickets are in the same name
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If a vehicle has been booked, the license plate number must be identical on both tickets
If there is a price difference between the two tickets, the most recently purchased ticket will be refunded.