If you have been charged multiple times for the same ferry trip, we are happy to help you investigate. This could be due to a technical error, a temporary reservation, or a charge that has been recorded more than once in the payment system.
Why can a double charge occur?
There can be several reasons why you see multiple charges for the same journey. This may happen, for example, if a payment has been attempted multiple times, if a reservation has not been completed correctly, or if there has been an error in processing the card or Brobizz payment.
In some cases, there may also be a temporary reservation on the account, which is later released. If the amount still appears as deducted, our support team will help review the case.
What should I do?
Contact our customer service via our chatbot or email and provide as many details as possible about the trips that appear to have been charged multiple times. It is important that you send both reservation numbers and the amounts that have been deducted so we can find the correct transaction more quickly.
- Reservation number or reservation numbers
- Amount for each charge
- Date and time of the trip, if you have it
- Information on whether the payment was made by card or Brobizz card
What does customer service do?
Once we have received your information, the support team will review your account and the relevant payments. If we can see that you have been overcharged, we will refund the overcharged amount.
If it is only a partial refund, we will follow up with the remaining credit to your account or to your Brobizz card, depending on how the trip was paid for.