Low-Price ticket
Low-Price tickets are non-refundable, nor when upgrading to a higher ticket category.
Flex ticket
Flex tickets are non-refundable, nor when upgrading to a higher ticket category.
Standard ticket (including Pensioners’ and Disability tickets)
Standard tickets may be changed without any charge. For a refund, a fee is charged per reservation of 20% of the ticket price,
but at least DKK 100, which is deducted from the amount of the refund.
StandardPLUS ticket
StandardPLUS tickets may be refunded without any charge.
If you would like your ticket refunded, please contact us.